PEOPLE.

PLANET.

PERFORMANCE.

PEOPLE. PLANET. PERFORMANCE.

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H&A CERTIFIES AS A B CORPORATION

Brand and purpose consultancy, H&A has announced today its certification as a B Corporation (or B Corp), joining a growing group of companies reinventing business by pursuing purpose as well as profit.

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USING BRAND TO REBOOT YOUR CULTURE

Culture can have a massive impact on the performance of your business. Brand is a great place to start if you are looking to change it.

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PURPOSE: WHY THE WORLD NEEDS YOU

Your purpose statement tells people why your organisation exists, who you serve and the impact you are striving to create in the world.

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VISION: HUMANISE YOUR GOALS

A vision provides a clear picture of what your organisation wants to achieve and how it wants to shape the future. It is an ambition of the highest order for people to rally behind because they want to be part of that future.

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PROMISE: MAKE AN EMOTIONAL CONNECTION

A brand promise is a short simple statement that tells a customer what they can expect from your brand. By considering what makes your company special you can create an effective brand promise that connects your brand with your customers and your employees

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VALUES: IT'S HOW WE DO THINGS AROUND HERE

Your values are a short list of words or phrases that tell your customer and the people in your organisation how you operate as a business. They are an articulation of your culture and can help to create your competitive advantage.

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STRATEGIC PRIORITIES: A PLAN TO BELIEVE IN

Strategic priorities provide a framework and reference point for decision making. They help communicate what’s important to the future of the business, so that your people can make good decisions on where they are going to concentrate their efforts.

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CREATING YOUR CUSTOMER PERSONA

Creating customer personas can help provides valuable insight and understanding of how your customers think and act and can help you align your brand with your customers’ goals.

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DEFINING YOUR CUSTOMER SEGMENTS

Some questions to help you gain a basic understanding of your business segments and where the future profit lies in your business.

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ADVOCATING FOR BETTER

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